FAQ

How can we help you ?

Find the most frequently asked questions here.

When will the request reach me?

Depending on the shipping company chosen and the responsible in charge of delivery , we provide a group of shipping responsible based in major cities, it usually takes 15 to 29 days for the order to be confirmed.

Is there a delivery outside the country?

At our store, we are committed to providing you with the best shopping experience possible, which is why we offer delivery everywhere. No matter where you are located, we will do our best to get your order to you as quickly and efficiently as possible. Whether you are across town or across the country, we are here to serve you. We work with trusted delivery partners to ensure that your order arrives in a timely manner and in perfect condition. So go ahead and shop with confidence, knowing that we deliver everywhere and are dedicated to your satisfaction.

If I have a product with a manufacturing defect?

You must read the return policy to know the conditions of return and exchange, in case of a defect on the product, it was agreed to return, the shipping value of the company is calculated, and the freight returned to the customer. As for the value of the product, it is not calculated for the customer according to the return policy.

I want to order large quantities. Is there a discount?

The store offers a delivery service for orders of large quantities and there is a discount ranging between 5-20% on certain products. You can contact us directly via the contact page and inquire about the quantities.